Company to waive 100% of freight bill for missed delivery dates
Asset-light less-than-truckload provider Roadrunner announced Tuesday a new program that waives the total shipment cost when freight is not delivered on time.
Smart Guarantee gives customers the option to pay a 25% fee, subject to a $75 minimum, for day-specific guaranteed delivery. The fee is calculated on net freight costs, which excludes fuel expense and accessorial charges. Customers will now have an option on some lanes to select “guaranteed” when booking shipments. If Roadrunner fails to meet the delivery date, it will waive 100% of the freight bill.